What is inside16 chapters, zero fluff
16 topics. Two parts. Part One covers the foundations — where your profile appears, how the local pack is ranked, and the numbers that define the terrain. Part Two is the field guide: every profile field in the order you should fix it, the mistakes that get profiles suspended, measurement, the 30-day plan and the audit.
01Where your profile appears
Two contests on one page — your website fights the blue links, your profile fights the map above them.
02Anatomy of a winning profile
The eight fields that do all the work, and why complete profiles win.
03How local ranking works
Relevance, distance, prominence — you control two of the three dials.
04The local 3-pack
Three seats take ~44% of clicks. Seat four is a different business reality.
05The numbers that define the terrain
Five figures, each traced to a named study — and the AI-search shift for 2026.
06The foundation
Claim, verify (expect video), fix the pin, lock your NAP everywhere.
07Categories & services
The primary category is the #1 local ranking factor. Choose it like a business decision.
08Description, attributes & hours
The trust fields — boring, checked constantly, and where walk-ins are won or lost.
09Photos
Top-3 profiles average ~250 photos; the average profile carries almost none. The cheapest gap to close.
10Reviews I: the engine
A review a week beats fifty last March — the four-step weekly loop.
11Reviews II: responding
You're not replying to the reviewer — you're performing for the next hundred readers.
12Posts, Q&A & the weekly rhythm
The full 40-minute weekly calendar that reads as vitality to Google.
13The mistakes
Stuffed names, bought reviews, fake locations, silent neglect — what gets profiles filtered or suspended.
14Measurement
Count calls, directions and bookings — not impressions.
15The 30-day turnaround plan
Four weeks from neglected listing to working asset. No budget, only ownership.
16The audit
20 checks, 10 minutes, one honest score.