Privacy Policy

Effective date: 3 July 2026

This Privacy Policy explains how Search Engineers ("Search Engineers," "we," "us," or "our") collects, uses, shares, and protects your personal data when you visit searchengineers.in (the "Website"), submit an enquiry, book a call, or otherwise interact with us.

We are the data fiduciary responsible for your personal data under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (the "DPDP Act").

If you do not agree with this policy, please do not use the Website or submit your information to us.

1. Who we are

Search Engineers is a performance search marketing agency based in Coimbatore, Tamil Nadu, India. We work with organisations in healthcare, education, and professional services.

• Registered name: Search Engineers (sole proprietorship)
• Registered address: 170, 2nd Floor, Sivamani Complex, NSR Road, Saibaba Colony, Coimbatore, Tamil Nadu, India — 641011
• Contact email: hello@searchengineers.in
• Grievance / Data Protection contact: hello@searchengineers.in (see Section 10)

2. The personal data we collect

a) Information you give us directly

When you fill in a contact form, request an audit, book an appointment, subscribe to updates, or message us, we may collect:

• Name
• Email address
• Phone / WhatsApp number
• Company or organisation name
• Your role or designation
• Industry / type of business
• The details you include in your enquiry or message

b) Information we collect automatically

When you browse the Website, we and our analytics providers may collect:

• IP address and approximate location (city/region level)
• Browser type, device type, and operating system
• Pages viewed, time on page, and how you navigate the site
• The website or campaign that referred you (including UTM parameters)
• Cookie and similar identifiers (see our Cookie Policy)

c) Information from third parties

If you contact us through a lead form on Google, LinkedIn, or another platform, or through a paid ad, we may receive the details you submitted there. We may also receive aggregate campaign data from advertising and analytics platforms.

We do not knowingly collect sensitive personal data (such as financial account details, health records, or government IDs) through the Website. Please do not include such information in enquiry forms.

3. How we use your personal data

We use your personal data to:

• Respond to your enquiry and schedule calls or appointments
• Prepare audits, proposals, and recommendations you request
• Provide, manage, and improve our services if you become a client
• Communicate with you about your enquiry or engagement
• Send you relevant updates, insights, or offers where you have consented (you can opt out at any time)
• Measure and improve the performance of our Website and marketing
• Maintain security and prevent misuse or fraud
• Meet legal, accounting, and regulatory obligations

We process your personal data on the basis of your consent and, where applicable, for legitimate uses permitted under the DPDP Act (for example, responding to a request you have voluntarily made). You may withdraw your consent at any time (see Section 8); withdrawal does not affect processing already carried out.

4. Cookies and tracking technologies

We use cookies and similar technologies to run the Website, understand how it is used, and measure our advertising. These include tools such as Google Analytics 4, Google Tag Manager, Microsoft Clarity, and Google Ads.

Full details — including the categories of cookies, the tools involved, and how to manage your preferences — are in our Cookie Policy.

5. Who we share your personal data with

We do not sell your personal data. We share it only with parties who help us operate our business, and only to the extent needed:

• CRM and lead management — Zoho CRM, to store and follow up on your enquiry
• Messaging — WhatsApp Business (via Wati), where you choose to contact us on WhatsApp
• Analytics and advertising — Google (Analytics, Tag Manager, Ads) and Microsoft (Clarity), to measure Website and campaign performance
• Automation and email tools — our workflow automation and email tools, to route enquiries and send communications you have opted into
• Hosting and infrastructure — our website hosting provider Hostinger
• Professional advisors — accountants, auditors, or legal advisors, where required
• Authorities — where we are legally required to disclose information

These providers process your data on our behalf under agreements that require them to protect it and use it only for the purposes we specify.

6. International data transfers

Some of the service providers listed above (for example, Google and Microsoft) may process personal data on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected, and we transfer data only to jurisdictions not restricted under the DPDP Act.

7. How long we keep your personal data

We keep your personal data only for as long as necessary for the purposes described in this policy, or as required by law. In general:

• Enquiries that do not become engagements: retained for up to 24 months, then deleted or anonymised
• Client records: retained for the duration of the engagement and for the period required by tax, accounting, and legal obligations after it ends
• Marketing contacts: retained until you unsubscribe or ask us to delete your data

8. Your rights

Under the DPDP Act, you have the right to:

• Access — request confirmation of, and information about, the personal data we hold about you
• Correction and completion — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your personal data where it is no longer needed
• Withdraw consent — withdraw any consent you have given, at any time
• Grievance redressal — raise a concern about how we handle your data (see Section 10)
• Nominate — nominate another individual to exercise your rights in the event of death or incapacity

To exercise any of these rights, email us at hello@searchengineers.in. We will respond within the timelines required by law. We may need to verify your identity before acting on a request.

9. Children's data

Our Website and services are intended for businesses and professionals, not for children. We do not knowingly collect the personal data of anyone under 18, and we do not direct advertising at children or carry out tracking or profiling of children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Grievance / Data Protection contact

If you have any question or concern about this policy or how we handle your personal data, please contact:

• Name: Preatheep Samuel
• Email: hello@searchengineers.in
• Address: 170, 2nd Floor, Sivamani Complex, NSR Road, Saibaba Colony, Coimbatore, Tamil Nadu, India — 641011

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India.

11. How we protect your data

We use reasonable technical and organisational safeguards — including access controls, secure hosting, and encryption in transit — to protect your personal data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data and review our safeguards regularly.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above. Significant changes will be highlighted on this page. Please review it periodically.

13. Contact us

Search Engineers

170, 2nd Floor, Sivamani Complex, NSR Road, Saibaba Colony, Coimbatore, Tamil Nadu, India — 641011

Email: hello@searchengineers.in

Phone: +91 81227 76100